Three Lakes DetailingThree Lakes Detailing

Privacy Policy

Last updated: June 16, 2026

Three Lakes Detailing Inc.(“Three Lakes Detailing,” “we,” “us,” or “our”) is a mobile boat and car detailing business based in Muskoka, Ontario, Canada. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use and disclose it, and your rights.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for our electronic communications, Canada’s Anti-Spam Legislation (CASL).

1. Information we collect

We only collect the personal information we need to provide and manage our detailing services. This may include:

  • Contact details — your name, phone number, email address, and service or mailing address.
  • Service details — information about the boat, watercraft, or vehicle to be detailed (e.g. make, model, size, condition) and the location where service is performed.
  • Communications — the content of messages, calls, and emails between you and us, including text (SMS) messages about bookings, quotes, and invoices.
  • Payment information — billing details necessary to process payment. Card payments are handled by our third-party payment processors; we do not store full card numbers.

We collect this information directly from you — when you contact us, request a quote, book a service, or provide your phone number to us.

2. How we use your information

We use your personal information to:

  • Respond to your inquiries and provide quotes;
  • Schedule, confirm, and carry out detailing appointments, including letting you know arrival windows;
  • Send invoices, receipts, and payment reminders;
  • Answer questions and provide customer support;
  • Maintain our business records and meet legal obligations.

3. Text messaging (SMS) and consent

With your consent, we send text (SMS) messages to the phone number you provide for appointment confirmations, quotes, invoices, receipts, and customer-service replies. We obtain consent when you give us your phone number and agree to be contacted by text, consistent with CASL.

SMS consent and your phone number are not shared with third parties or affiliates for marketing or any other purpose. We do not sell, rent, or trade your personal information.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us, and you can reply HELP for assistance. See our SMS Terms & Conditions for full details of our messaging program.

4. How we share information

We do not sell your personal information. We share it only as needed to run our business and as permitted or required by law, namely:

  • Service providers — trusted vendors who help us operate, such as our telecommunications/SMS provider, payment processors, and software/hosting providers. These providers may only use your information to perform services for us and must protect it.
  • Legal requirements — where required to comply with applicable law, regulation, legal process, or enforceable governmental request.

As stated above, your SMS consent and mobile number are never shared with third parties or affiliates for their own marketing.

5. Retention

We keep personal information only as long as necessary to fulfil the purposes described in this policy and to meet our legal, accounting, and record-keeping obligations, after which it is securely deleted or anonymized.

6. Safeguards

We protect personal information with safeguards appropriate to its sensitivity, including access controls and reputable service providers. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information against loss, theft, and unauthorized access, use, or disclosure.

7. Your rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you and request correction of any inaccuracies;
  • Withdraw your consent to our use of your information (including text messaging) at any time, subject to legal or contractual restrictions;
  • Ask questions or make a complaint about how we handle your data.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time as required by law.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be posted on this page.

9. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

← Back to Three Lakes Detailing